Terms of Service

These Terms are an agreement between you and DOUBLE FISH TECHNOLOGY CO., LIMITED, a company registered in Hong Kong (“Custuni”, “we”, “us”), for your use of custuni.com, the Custuni Shopify app and related services (the “Services”). By creating an account or placing an order, you agree to these Terms and to our Privacy Policy. If you use the Services for a business, you confirm that you can accept these Terms on its behalf.

1. The Services

Custuni is a print-on-demand service. You choose products from our catalog, upload your designs, generate mockups, and sell the products in your own store. When you place an order, our partner factories make each item to order and we ship it to your customer. Custuni is a supply chain service that works with a network of partner factories; it is not the seller of record to your customers.

2. Your account

You must provide accurate information and keep your login details secure. You are responsible for all activity under your account. Tell us promptly at [email protected] if you believe your account has been accessed without permission.

3. Orders, prices and payment

• Product prices and shipping rates are shown in US dollars before you pay. Prices are checked again when you submit an order, and the order total shown at checkout is final.
• You pay for each order’s products and shipping by card through Stripe, or from your wallet balance. Orders are produced only after payment succeeds. Unpaid orders stay in a pending state and are not produced.
• Checkout shows whether import duties are included for each destination. Where they are included, your customers have nothing extra to pay on delivery.
• You set the retail prices in your store and are responsible for your own sales taxes, platform fees and customer service.
• We may change catalog prices and shipping rates. Changes apply to orders placed after the change and do not affect orders already paid.
• Wallet balance does not expire. You can use it for purchases in the Services, or request a withdrawal of your available balance at any time by contacting us. Withdrawals are paid to the original payment method or to a bank account in your name, and any third-party transfer fees are deducted from the amount withdrawn.

4. Production and delivery

Estimated delivery times are shown for each shipping option at checkout. They are estimates, not guarantees. Delivery dates can be affected by carriers, customs, peak seasons and events outside our control. We send tracking numbers by email or, for connected stores, back to your store.

You are responsible for entering complete and correct shipping addresses. If a package is returned or lost because of an incorrect address, reshipping costs apply.

Orders ship without Custuni branding on the package or packing slip.

5. Quality problems, remakes and refunds

Because every item is made to order, we cover problems on our side only: print errors, wrong items and quality defects. Send your order number and a clear photo to [email protected] within 30 days of delivery. If we confirm the problem, we will remake the item free of charge or refund you. You do not need to send the item back.

Report a lost package within 30 days of the estimated delivery date.

We do not accept returns or refunds for other reasons, such as a wrong size choice, a change of mind, or a design file you approved. Small differences in color, print placement and size are normal for made-to-order products and are not defects.

6. Your designs and content

You keep all rights to the designs you upload. You give Custuni and its partner factories a limited, non-exclusive, worldwide license to store, reproduce, modify for print, and display your designs only as needed to provide the Services: to show your products in your account, generate mockups, publish listings at your request, and manufacture and ship your orders. This license ends when you delete the design or close your account, except for orders already placed.

You confirm that you own or have permission to use everything you upload, and that your content does not infringe anyone’s intellectual property, privacy or other rights. You may not upload content that is illegal, hateful, sexually explicit, violent, or that promotes harm. We may refuse or cancel orders that we believe break these rules, and we will refund any payment for a cancelled order.

If we receive a credible claim that your content infringes someone’s rights, we may remove it and suspend related orders. Please send infringement notices to [email protected].

7. Custom product development

We can develop new products or styles on request. Fees, scope and timing are confirmed with you in writing before development starts. Developed styles are added to our shared catalog unless we agree in writing on exclusive use, which may depend on your order volume. Exclusivity applies to the product style only; your print designs always remain yours.

8. Connected stores

If you connect a Shopify store or another platform, you authorize us to access the store data needed to publish products, receive orders and send back tracking information. You are responsible for your store, your listings and your relationship with your customers. Some marketplaces, such as Etsy, require you to disclose production partners in your listings.

9. Our intellectual property

The Services, including our software, catalog photos, mockup templates, product designs we created and the Custuni name and logo, belong to Custuni or its licensors. You may use our mockups and product photos only to sell Custuni products.

10. Disclaimers and limitation of liability

The Services are provided “as is” and “as available”. To the extent permitted by law, we are not liable for lost profits, lost sales, or indirect or consequential damages. Our total liability for any claim relating to an order is limited to the amount you paid for that order. For other claims, it is limited to the amount you paid us in the 3 months before the claim.

11. Suspension and termination

You can close your account at any time by emailing [email protected]. We may suspend or close accounts that break these Terms, misuse the Services, or create legal or payment risk. Orders already paid will be completed or refunded.

12. Changes to these Terms

We may update these Terms. We will post the new version on this page and change the “Last updated” date. For significant changes, we will notify you by email or in the Services. Continuing to use the Services after a change means you accept the updated Terms.

13. Governing law

If you have a concern, please email [email protected] first, and we will try to resolve it informally within 30 days. These Terms are governed by the laws of the Hong Kong Special Administrative Region. Any dispute that cannot be resolved informally will be submitted to the non-exclusive jurisdiction of the courts of Hong Kong. Nothing in these Terms limits any rights you have under mandatory laws that apply to you.

14. Contact